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NOC Engineer
Job Information
Company: VOLO LLC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 20-11-19 00:00 To 20-12-19 23:59
Category: Information Technology Salary: Competitive, depending on previous experience and skills
Experience: 3 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Required position: NOC Engineer
Organization: VOLO
Location: Yerevan, Armenia
Duration: Long-term
Work type: Full-time (24/5 shift)

NOC Engineer has the responsibility of monitoring On-Premise and Cloud Infrastructure including network, servers, applications, etc. Moment the system malfunctions and throws the alarm then the NOC L1 engineers will have to quickly do a sanity check and validate if the alarm can be cleared immediately. If the issue cannot be fixed, then he needs to escalate the case immediately to the respective support teams. He/She should be involved in DevOps lifecycle processes and support managing DevOps processes.


Job Responsibilities
-Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams;
-Recognize, identify and prioritize incidents in accordance with business requirements, organizational policies and operational impact;
-Collect and review performance reports for various systems, and report trends of different counters (e.g. Server, Application, Network, etc.) to assist senior technical personnel to predict future issues or outages;
-Monitor a wide variety of information and network systems that include, but are not limited to IT circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications;
-Document all actions in accordance with standard company policies and procedures;
-Notify third-party service providers of issues, outages and remediation status;
-Work with internal and external technical and service teams to create and/or update knowledge base articles;
-Perform basic systems testing and operational tasks (network connectivity testing, script execution, etc.);
-Support multiple technical teams in 24 x 5 environment operational environments with high up-time requirements. Varied shift schedules may include day, evening or overnight hours;
-DevOps CI/CD pipelines management.


Required Qualifications
-Bachelor’s Degree in Computer Science, Engineering or equivalent;
-At least 3 years of experience supporting an enterprise network;
-Knowledge and hands on experience in Windows and Linux Servers;
-Intermediate Linux (Red Hat, CentOS) CLI experience;
-Experience using Microsoft Windows 2012 R2 in a medium environment;
-Familiar with DevOps tools e.g. Jenkins, GitLab, Docker, etc;
-Experience using NOC tools;
-Natural aptitude for dealing with people;
-Excellent verbal, written, and interpersonal skills;
-Ability to quickly assess and address problems, escalating as necessary;
-Strong analytical and reasoning skills;
-Detail oriented and capable of working on multiple problems simultaneously;
-Must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends;
-Excellent English communication skills, both written and spoken.


Application Procedure
Please submit your CV in English to: hr@volo.am , mentioning the position you are applying for in the subject line of the e-mail. No personal visits, deliveries or phone calls, please. Only short listed candidates will be notified for the interview.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
VOLO is one of the most unique IT innovation powerhouses on the planet today. With a strong vision and an aggressive goal to become a global leader in the enterprise software development industry, we have development bases in Yerevan and the Ukraine, and sales offices in the USA, Canada, the UK, Germany, Switzerland, and other countries. VOLO’s team consists of high professionals. Our staff members are empowered to become the best they can be and innovate on every project. Employees at VOLO are valued, respected and compensated based on merit. For more information, please visit http: http://volo.global/





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