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Customer Support Specialist
Job Information
Company: Margasoft Corp. Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 14-06-18 00:00 To 14-07-18 23:59
Category: Administrative/Clerical Salary: N/A
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Margasoft Corp. is looking for a smart, energetic and creative individual to join our team as Customer Support and QA Specialist. You will work closely with our software development team to provide high quality customer support to our clients and participate in product manual testing.

THIS POSITION REQUIRES YOU SCHEDULED NIGHTSHIFT (20:00-24:00) WORKING.


Job Responsibilities
-Process incoming emails from clients in regards to products and issues
-Troubleshoot issues, provide solution or work-around to clients
-Escalate problems with team-members to deliver the fastest results with highest quality
-Organize, plan and execute conference calls involving different parties
-Send a meeting summary emails listing action items and other key aspects discussed
-Respond to urgent matters in a timely manner
-Test Company’s solutions in terms of functionality, performance, reliability, stability and compatibility with other systems
-On daily basis report testing results to team members by analyzing and highlighting problematic components for each product


Required Qualifications
-Analytical thinking is a MUST
-Good problem-solving and communications skills
-Excellent English skills
-Excellent deductive reasoning skills, ability to recognize problems, gather facts and analyze information
-Bachelor’s degree
-Knowledge of database scripting languages (SQL) is a plus
-Agile development/testing and software release experience is a plus


Application Procedure
Please apply to this job by sending your resume to the following
career@margasoft.com email address.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Margasoft is in business of developing, selling and supporting Margasoft software products and providing software services. We are engineers in heart and we bring automation and intelligent software usage everywhere it’s possible. We have big ambitions and a clear path to great future, but we need more fresh and talented individuals to join us and drive our engine faster. We offer very competitive salaries, fun working environment and clear path for professional growth.





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