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Cards Agent
Job Information
Company: HSBC Bank Armenia CJSC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 10-06-19 00:00 To 23-06-19 23:59
Category: Banking, Accounting, Financial Salary: Competitive
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
Position: Cards Agent

Role Purpose
The role owner is responsible for the day to day operations of the Credit card and Merchant acquiring, with keeping customers satisfied and inquiries handled within established time frame.
Actively supports the management of all aspects of the daily operation, business engagement, ensuring the best interests of HSBC and fair treatment to customer are served in operation processing.

Some careers open more doors than others
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management (RBWM) serves 45 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. In Armenia we serve more than 30,000 customers.
Joining our team will provide you with a range of career opportunities; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in areas such as Risk, Marketing, HR, IT, Commercial Banking.
The start of your journey at HSBC will see you participate in a three-week blended learning experience, during which you will learn how to be successful in your role through classroom, on-line and practical training, as well as having the opportunity to develop new skills in HSBC‘s model branch.

Job Responsibilities
-Accurate and timely processing of card products in Smart Vista, ArmSoft and ABS (new card capturing, reissue, product change, replacement, card data change, ABS maintenance)
-Closure maintenance in ArmSoft and outstanding clearing
-ATM and credit Card embossing, enveloping and distribution, retained card checking and registration, card stock balancing
-Credit card related issue investigations
-Review of Corporate cards facility review dates and fees against agreement and Legal department register
-Department Policies and procedures
-Daily Clearing and settlement
-Daily and monthly Reconciliation
-Issuing related report monitoring
-Merchant acquiring
-Capturing new or existing merchant data
-merchant training
-merchant visit upon requirement
-respond to merchant queries, calls and ongoing support
-POS terminal technical support
-Acquiring report monitoring
-Other Cards processing related tasks

Required Qualifications
-University Degree
-The jobholder is required thorough understanding of card products and related regulatory framework
-Good technical knowledge on bank’s main operational systems and PC automation skills
-Strong written and verbal communication, presentation and negotiations skills in both English and Armenian
-Willingness to learn, ability to work under pressure
-Ability to solve issues independently and work under pressure
-Being flexible and easy adopting to changes, quick learner
-Fluency in English and Armenian

Application Procedure
To apply for this role, please send your full CV and Cover Letter to , with the subject “Cards Agent”. Application closing date: 23 June 2019.
Please, clearly mention that you have heard about this position from career portal.

About Company
HSBC Bank Armenia was established as a Closed Joint Stock Company under the name Midland Armenia Bank J.S.C. in 1996 and has been renamed into HSBC Bank Armenia CJSC in 1999. The bank is a joint venture between the HSBC Group, which has a 70 percent ownership, and the members of overseas Armenian businesses with 30 percent ownership. HSBC Bank Armenia CJSC offers products and services to individuals, as well as to corporate customers in Armenia and abroad.

Additional Files
hsbc-job-application-form.xls  (Download)

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