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Help Desk Specialist
Job Information
Company: SoftConstruct Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 08-11-19 00:00 To 25-11-19 23:59
Category: Administrative/Clerical Salary: N/A
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
SoftConstruct is looking for active enthusiasts to join our Help Desk Support department (mixed shifts). The successful candidates will provide customer support to the business partners of the company and keep the Incident life cycle complying with Incident Management Process requirements.

Job Responsibilities
-Keeping the Incident life-cycle complying with Incident Management Process requirements
-Work organization and prioritization on daily basis
-Escalation of the incident to relevant departments
-Communicate with partners
-Analyzing and monitoring of registered incidents on daily basis

Required Qualifications
-Experience in the field is a plus
-MS Office literacy
-Spoken and written fluency in Russian and English languages
-Strong self-organizational skills
-Communication skills, flexibility, ability to work in a team
-Incident Management process knowledge

Application Procedure
Please apply to this job by sending your CV to the following e-mail address mentioning
"Help Desk Specialist" in the subject line.
For your convenience you can also apply to this job by clicking Apply button.
Please, clearly mention that you have heard about this position from career portal.

About Company
SoftConstruct develops, provides and manages a complete range of products for online and land-based gaming companies. While we specialize in Sportsbooks, our product range also includes a great selection of Poker, Skill, Virtual and Casino Games, including Live Dealer. Our robust back-end, along with content, marketing and risk management tools presents a powerful solution for any betting business. Today BetConstruct serves clients based in Europe, Russia, Central and South Eastern Asia, and Africa. Backed by a powerful team of over 1000 employees (traders, developers and other specialists) and informed by over 10 years of experience, we provide true 24/7 support to our clients, and respond quickly to changes in regulatory and consumer requirements.

Apply directly via email:
or using
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