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Customer Support Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 10-08-18 00:00 To 10-09-18 23:59
Category: Administrative/Clerical Salary: Salary
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Digitain Holding Limited is seeking for energetic and highly motivated specialists/agents to join its Customer Support team.
The job is shift based and includes morning, evening and night shifts.

We offer:
•2 weeks intense dedicated training to set you up for success
•Free lunch
•Fun, high-energy work environment
•Continuous mentoring and development
•Referral bonuses
•Bonuses for night shifts


Job Responsibilities
-Customer support through online chat, phone call and e-mail; customer inquiries include information on services, games, bets and other products/services provided by the company
-Support to the company bet shop employees via incoming calls only
-Handle incoming calls related to the company and transfer to corresponding departments, if needed


Required Qualifications
-Our customers call us 24 hours a day, 365 days a year.

-We need a candidate that is:
-Prepared to work any 8 hours, 5 days per week
-A natural communicator
-Confident and can-do, with a natural ability to deliver an excellent customer service
-Proficient in Armenian, Russian and English languages (written and verbal)
-With good knowledge of MS Office (Word, Excel) will be an asset
-Responsible
-Able to work under pressure


Application Procedure
Qualified candidates are welcomed to send their CV to: career@digitain.com .
Please indicate “Customer Support Specialist” in the subject line of the email.
Only shortlisted candidates will be contacted for interview.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Digitain is an Armenia-based sportsbook and casino platform provider offering best of breed turn-key and white-label solutions. The company’s primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia. The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson. Company Mission: Expand all over the world. To become one of the best employers in Armenia Today Digitain has more than 1,000 employees, 35+ partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the company’s success. For the team, the company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe. COMPANY CHALLENGES: Nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.





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