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Distance Customer Care Specialist (night shift)
Job Information
Company: Ameriabank CJSC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 05-12-18 00:00 To 11-12-18 23:59
Category: Banking, Accounting, Financial Salary: Competitive in the market
Experience: 2 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
COMPANY: Ameriabank CJSC

DEPARTMENT: Contact Center

POSITION: Distance Customer Care Specialist (night shift)


EMPLOYMENT DETAILS
•Highly competitive package of benefits
•Full time position, open-ended employment contract; start date: ASAP
•Career growth and development opportunities

THE INCUMBENT WILL BE RESPONSIBLE FOR efficient processing of incoming phone calls, inquiries related to servicing, products and transactions according to the Bank's internal legal acts.


REMUNERATION: Competitive in the market
Benefit package applicable to Ameriabank CJSC employees including but not limited to annual bonus depending on the overall business results and personal performance, insurance package, banking services with special rates, wide range of trainings and individual professional development plan, etc.


Job Responsibilities
-Provide comprehensive advising to the Bank's current and potential clients by phone or other distance communication channels, stimulate clients' interest towards the services and products offered by the Bank
-Handle the process of classification, initial processing and registration of clients' messages, claims and requests (including in "AS-Bank Operational Day" system and CRM system databases) within the scope of the defined authorities
-Provide relevant information (about bank account management, inquiries about transactions and account balance, update of information) and technical assistance for distance banking systems to clients via different communication channels (by phone, e-mail, video call, online chat, SMS, etc.)
-Promptly respond to card-related inquiries (provide information about the transaction, card blocking/unblocking services) by cooperating closely with specialist-operators of Card Service Unit to protect the interests of clients
-Make transactions via clients' accounts within the scope of phone banking and distance banking services
-Sell banking services and products to the current and potential clients by phone or other distance communication channels
-Follow up and process new applications and messages received as a result of the sales operations performed by the Contact Center
-Identify clients' needs and address clients' complaints related to the Bank's products and services
-Make outgoing calls (inquiries, marketing researches, etc.) as requested by the Bank's other structural units
-Register and maintain all client-related data according to the current internal legal acts
-Stick to the approved timelines when performing the objectives defined by Contact Center management
-Perform other duties as assigned


Required Qualifications
-Higher education in economics, humanities, linguistics or related fields
-At least 2 years of relevant work experience
-Servicing, phone sales/marketing, sales promotion and/or marketing experience will be an advantage
-Relevant knowledge of banking services and products
-Basic knowledge of the banking sector and civil legislation
-Communication skills
-Ability to work under pressure
-Team-player skills
-Ability to handle stressful situations
-An exceptional hard worker with a strong sense of responsibility
-Profound knowledge of MS Office, proficiency in AS-Bank Operational Day
-Excellent command of Armenian, Russian and English


Application Procedure
All interested applicants should fill the form till 11.12.2018 , attach CV and send via hr.rb@ameriabank.am e-mail, mentioning the position in the title field .
Only short-listed candidates will be interviewed.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Ameriabank is a corporate bank with integrated investment-banking and a limited number of retail banking services. The united team of Ameriabank and Ameria Group Companies provides individual financial-banking solutions. We carve out paths for improvement of your business and lifestyle, via both traditional and alternative, hyper-advanced banking technologies.




Additional Files
Name Surname_Application Form.doc  (Download)



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