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Call Center Operator
Job Information
Company: EfuSoft LLC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 25-10-18 00:00 To 25-11-18 23:59
Category: Clerical/Support Services Salary: EfuSoft offers a competitive compensation package and benefits as well as various trainings for career advancements.
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
We are looking for talented people who are ready to join our growing family. Working on this position you will take care about our customers issues. The position implies mixed working schedule including morning, evening as well as night shifts.

PLEASE NOTE THAT EARLY APPLICATIONS ARE HIGHLY ENCOURAGED.


Job Responsibilities
-Provide customer service and respond to customer inquiries via online and phone support
-Evaluate problems of the customers and provide logical lasting solutions
-Troubleshoot and escalate the issues to appropriate departments
-Handle and resolve customer complaints
-Provide feedback on the efficiency of the customer service process
-Manage administration
-Communicate and coordinate with internal departments
-Perform other tasks, as require


Required Qualifications
-Excellent knowledge of Armenian and English languages
-Good knowledge Russian language (other languages is a plus)
-Work experience in customer care service will be a plus
-Knowledge of MS Office
-Excellent interpersonal and communication skills
-Customer service orientation
-Listening, problem analysis and problem-solving skills
-Attention to detail and accuracy
-Stress tolerance
-Ability to work in team
-Knowledge of sports or gambling is a plus


Application Procedure
If you are interested in joining the Efusoft team and meet the requirements listed above, please send your updated CV to: careers@efusoft.com , indicating the position title in the subject line of the e-mail. The Company thanks all interested applicants, however only short-listed candidates will be contacted for the interview.
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About Company
EfuSoft LLC is a newly established and fast growing software development company and technology provider. It is a team of highly qualified professionals operating as financial software providers since 1999. More than 20 years of experience in the industry fired by passion towards delivering the most exceptional products and services to our partners – this is what made us who we are now. Due to enormous speed of growth, EfuSoft LLC is actively recruiting talented professionals to replenish its team of enthusiastic forward thinkers, who will help the Company to build up to the Company culture, its vision, goals and mission. It recognizes that the combined knowledge, skills and expertise of its employees are the key to its success and the Company is committed to ongoing professional development and personal growth. EfuSoft ensures that its employees are compensated fairly and competitively for their work. For more information, please visit: www.efusoft.com.





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