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Contact Center Specialist (Night Shift)
Job Information
Company: Evocabank CJSC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 20-11-18 00:00 To 26-11-18 23:59
Category: Banking, Accounting, Financial Salary: Competitive
Experience: 1 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Application deadline is 26.11.2018.
Only short-listed applicants will be interviewed.
Working days: every third day, working hours: from 09 p.m. to 09 a.m.


Job Responsibilities
-Answer calls and respond to emails; handle customer inquiries about banking services both by telephone and by email
-Assess customer needs and provide customers with banking service information
-Update the customer database during customer contacts
-Manage and resolve customer complaints; record the feedback
-Conduct a variety of routine daily tasks: review reports; prepare correspondence participate in special department projects
-Follow up the customer calls where necessary


Required Qualifications
-Bachelor's degree in Economics or Finance
-At least 1 year of work experience at a bank as a Call Center or Contact Center Specialist
-Excellent knowledge of Armenian, Russian and English languages
-Knowledge of MS Office, Skype, Viber, WhatsApp; communication skills; good data entry and typing skills
-Knowledge of customer service principles and practices
-Verbal and written communication skills
-Ability to listen and understand the information and ideas presented by customers
-Analytical thinking; problem-solving and decision-making skills
-Ability to work in teams


Application Procedure
Interested applicants should send their CVs (CV, Resume in PDF format) to: hr@evocabank.am or submit to the Evocabank's Head Office at: 44/2 Hanrapetutyan str., Yerevan, indicating in the subject line the position they are applying for.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Evocabank provides fast, simple, innovative services and stands out by active use of the latest information technologies. Our focus is on developing mobile services. We will work in mobile-first format, taking into account convenience of using it via app first when designing a new service. The world is becoming digital and we should be ready for that.





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