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Customer Support Representative
Job Information
Company: Freighthaul Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 12-02-19 00:00 To 12-03-19 23:59
Category: Administrative/Clerical Salary: N/A
Experience: 1 year(s) Preferred Age: --------
Education: -------- Preferred Gender: --------


Job Description
Freighthaul invites dynamic, empathetic people with excellent knowledge of English language and problem-solving skills to join its team of night shift Customer Support Representatives. They will work from 9 p.m. till 9 a.m., alternate days (15 days per month), answering inquiries of customers, providing them with complete information and offering quick and optimal solutions to their requests.

TITLE: Customer Support Representative

START DATE/ TIME: ASAP

LOCATION: Yerevan, Armenia


Job Responsibilities
- Answer inquiries from customers solving problems and providing outstanding customer support continuously
- Provide assistance and information to customers, answer their questions, suggesting solutions or redirecting requests to other relevant staff
- Answer calls, enter client information into the database, verify information and maintain the database
- Maintain the quality of support by adhering to standards and guidelines for answering customer inquiries, recommend improved procedures
- Maintain communication equipment by reporting problems
- Provide regular and on-demand reports to the line manager


Required Qualifications
- Fluency in English
- Experience in customer support, call centers, help desks or other relevant roles, preferably dealing with English speakers
- Outstanding customer service skills with customer focus
- Ability to analyze information and come up with solutions
- Positive, pragmatic, professional attitude with good interpersonal skills
- Ability to learn and memorize a considerable quantity of information
- Business communication skills
- Ability to stay calm under pressure
- High attention to details


Application Procedure
To apply, please send your CV or a link to your LinkedIn profile to: hr@freighthaul.com including the title of the position "Customer Support Representative" in the subject line of the email.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Freighthaul is a technology-driven logistics enterprise directly connecting shippers with carriers in the US. Our purpose is to make the shipper’s life easier, the shipment cheaper, the process more transparent and allow the carrier to make his business more profitable and even more enjoyable. Our online platform and mobile apps make it convenient for shippers to connect directly with Freighthaul approved and vetted carriers that adhere to high standards of business conduct and safety. The participating carriers do not need to share profits with an external sales team that is supposed to get them loads – the carriers can find loads easily themselves on the go with the Freighthaul app and keep more of the profits. During the initial stage Freighthaul’s FTL services will be available throughout the Western US. We strive to expand coverage and service through an organic and appropriate growth process that will allow us to adhere to our mission.





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