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ServiceDesk Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 07-05-20 00:00 To 07-06-20 23:59
Category: Administrative/Clerical Salary: N/A
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Are you an enthusiastic, creative, energetic and bright individual with genuine desire to be part of a great and friendly team, improve knowledge on gaming industry, share ideas, learn new skills for a lifetime and of course make new friends and connections? Are you ready to care and provide an outstanding service to our staff and partners? Then you might be the person we are looking for.

This is a one-of-kind opportunity to develop your knowledge and skills in a fast-growing gaming industry.

The job is shift based and includes morning, afternoon, evening and night shifts.


Job Responsibilities
-Receive and process incident and service requests from local staff and partners from around the world thus becoming an important contact person for them
-Provide first level troubleshooting support
-Be an essential point of reference, both internally and externally
-Register, resolve, escalate requests and incidents to relevant departments
-Identify and escalate incidents and problems requiring immediate attention
-Actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues
-Constant follow-up on all assigned tickets
-Adhere to the highest professional standards while handling all requests
-Prepare daily/weekly/monthly reports as requested
-Keep up to date with all company products and maintain high level of knowledge about our in-house software
-Continuously increase professional skills and become a reliable point of contact for all our partners
-Promote teamwork and knowledge sharing
-Be ready and willing to take on additional responsibilities
-Prepare and frequently update knowledge base both for internal and external customers
-Other duties as assigned by the immediate supervisor


Required Qualifications
-We are looking for:

-We are ideally looking for someone who has worked in a similar role. An ideal candidate should be highly pro-active with an eagerness to learn and provide exceptional customer service.

-To be successful in this role you should be charismatic and sociable, have general knowledge of computer hardware and software, be hardworking, initiative and flexible person with high sense of responsibility, ready to work under high pressure within strict deadlines.



-Last, but not least:

-Proof of Undergraduate Degree
-Fluent in Armenian and English, good knowledge of Russian is a plus
-Advanced computer user
-Good knowledge of MS Office
-Reporting and analytical skills
-Excellent interpersonal and communication skills
-Ability to prioritize and multi-task
-Readiness to gain new knowledge
-Willingness to work on 24/7 shifts


Application Procedure
Interested and qualified candidates are welcomed to send their CV to
career@digitain.com . Please indicate"ServiceDesk Specialist" in the subject line of the e-mail. Only short-listed candidates will be contacted.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals. We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users. Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 1500 employees and 70 partners across the globe. Our primary focus is on the regulated European market - with great plans to expand its geography into Americas and Asia. Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers. Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.





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