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Reservation Specialist
Job Information
Company: Radisson Blu Hotel Yerevan Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 15-04-19 00:00 To 15-05-19 23:59
Category: Reservations Salary: N/A
Experience: -------- Preferred Age: 25 - 30
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
The primary function of the Reservation Specialist is to manage guest telephone and email inquiries and communicate with guests in a professional, courteous and friendly manner in order to deliver consistent seamless service; to determine individual guest’s requirements and to convert those in to confirmed bookings to promote hotel services and maximize revenue.


Job Responsibilities
-Greets guests over the phone in a friendly, courteous manner
-Records reservation information accurately. Informs other departments of VIP arrivals
-Records and processes deposit information
-Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
-Records requests for special accommodations
-Uses up-selling techniques
-Utilizes guest history files for personalized service at the hotel
-Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
-Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
-Knows:
-Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
-Hotel and corporate marketing and promotional programs
-Corporate clients and clients generating high business volume


Required Qualifications
-Reservation agent should be familiar with:
-should be fluent in spoken and written English (Upper Intermediate)
-organization of work with papers, ways of design and processing documents
-rules of business communications, basic etiquette
-rules of using office equipment (Xerox, fax machine, scanner etc.);
-personal computer and Microsoft office programs (Microsoft Word, Microsoft Excel and Power point, Microsoft Outlook Express, Microsoft Internet Explorer) as user

-Personal requirements:
-good communicative ability
-presentation abilities
-ability to conduct business dialogs
-skills to search information by him/herself
-responsibility
-attentiveness
-efficiency
-good memory
-ability to quickly orient themselves in the situation


Application Procedure
Please apply to this job by sending your cover letter and resume to the following hr.yerevan@radissonblu.com email.
You can call the employer at 098 219925.
For your convenience you can also apply to this job by clicking Apply button\.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Radisson Blu features 380 unique hotels, open or coming soon, in the world’s most desirable destinations: dynamic major cities, nearby airport gateways and in the most sought after leisure hotspots.





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