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Customer Acquisition and Retention Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 29-05-19 00:00 To 28-06-19 23:59
Category: Other Salary: N/A
Experience: -------- Preferred Age: --------
Education: -------- Preferred Gender: --------


Job Description
We are looking for experienced, qualified and passionate individuals to join our fast growing team as Customer Acquisition and Retention Specialist. The successful candidate should have a deep knowledge in mathematics and excellent skills in Excel for carrying out statistical and analytical modeling of large data sets. This includes, but not limited to customer acquisition, engagement, retention, loyalty and satisfaction.


Job Responsibilities
-Mining and extracting data from disparate sources
-Preparing and analyzing extensive databases
-Creating customer profiling and segmentation to drive business decision making
-Understanding and monitoring the life cycle of customers
-Analyzing KPIs to better understand trends in consumer behaviors
-Predicting future customer trends based on customer behavioral analysis
-Creating promotions and loyalty programs based on historical data
-Creating daily/weekly/monthly and yearly reports
-Understanding user needs and optimizing their experience


Required Qualifications
-Graduate degree in Finance, Mathematics, Business, Marketing or other relevant field
-Proven working experience in customer and data analytics in a B2C environment
-Fluency in Armenian, English, and Russian is mandatory
-Advanced practical knowledge of MS Excel
-Knowledge of statistics and experience using Business Intelligence solutions
-Ability to work in a fast-paced environment
-Ability to adapt to change as well as having logical approach to solve problems
-Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to details and accuracy
-Hardworking, initiative and flexible personality with the ability to prioritize tasks
-High sense of responsibility
-Reporting and analytical skills
-Passion, drive and motivation to learn new things


Application Procedure
Qualified candidates are welcomed to send their CV to:
career@digitain.com .
Please indicate “Customer Acquisition and Retention Specialist” in the subject line of the email.
Only shortlisted candidates will be contacted for an interview.


About Company
Digitain is an Armenia-based sportsbook and casino platform provider offering best of breed turn-key and white-label solutions. The company’s primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia. The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson. Company Mission: Expand all over the world. To become one of the best employers in Armenia Today Digitain has more than 1,000 employees, 35+ partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the company’s success. For the team, the company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe. COMPANY CHALLENGES: Nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.





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