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Financial Aid Assistant
Job Information
Company: American University of Armenia Location: Armenia, Yerevan
Employment Type: Part Time Open Dates: 03-06-19 00:00 To 20-06-19 17:45
Category: Banking, Accounting, Financial Salary: N/A
Experience: 1 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
Job Vacancy Announcement

Application deadline: 5:45pm; June 20, 2019

Company: American University of Armenia (AUA), Financial Aid Office

Position: Financial Aid Assistant

Contract type: FT (5 days/40 hours per week)

Job Location: Yerevan, Armenia

Under direct supervision of the Manager of the Office of Financial Aid, the Financial Aid Assistant is responsible for supporting all aspects of AUA’s financial aid and policies and procedures. The incumbent will work with students and colleagues at the front counter, over the telephone and via email to answer questions and provide guidance with a positive and helpful attitude. The incumbent must maintain familiarity with complex and changing policies and procedures, and be able to resolve student and program-related problems and issues. This position will assist with coordination of ongoing projects assigned by the Manager of the Office of Financial Aid.

Job Responsibilities
-Ensure front desk coverage and provide excellent customer service at all times
-Provide clerical support for financial aid applications, documentation and files
-Organize all forms and shared documents on the office share drive
-Provide information and assist students in completion of financial aid application
-Responsible for filing all documentation and keeping files current
-Coordinate and organize office supplies
-Maintain familiarity with University policies and procedures related to financial aid
-Provide general clerical support as needed
-Collect thank you letters and photos to the donors and coordinate with the students
-Draft deferment and payment plan contracts
-Keep track of flexible payment plan requests
-Checking deferred payment payments
-Presenting on open house dates, application help dates and recruitment trips
-House visits
-Input and update data in the university management system
-Assist with the processing of all student financial aid documents
-Work with staff to help organize special events, workshops and conferences
-Perform other administration duties as assigned by the Manager of the Office of Financial Aid

Required Qualifications
-Undergraduate Degree/University Diploma in a relevant field
-Computer skills (MS Office, spreadsheets, database management)
-Working knowledge of FERPA (Family Educational Rights and Privacy Act)
-Strong written/oral communication skills in English, Armenian. Russian will be a plus
-Excellent interpersonal and communication skills
-Relevant work experience of 1-2 years
-Ability to multitask while working independently with little supervision
-Ability to provide clear and concise communications both orally and in writin
-demonstrated ability to interpret and explain complex policies and procedures

Application Procedure
A letter of intent, Curriculum Vitae with the names and contact information for three referees should be sent to with the subject heading “Financial Aid Assistant”. Applications must be received by June 20, 2019 to be considered. Only shortlisted applicants will be notified for interview.
Please, clearly mention that you have heard about this position from career portal.

About Company
The American University of Armenia (AUA) is a U.S.-accredited graduate institution affiliated with the University of California. AUA offers Master's level graduate programs that are intended to develop critical analysis and depth of knowledge through advanced coursework, independent study, and research.

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