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System Administrator
Job Information
Company: HSBC Bank Armenia CJSC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 04-07-19 00:00 To 21-07-19 23:59
Category: Information Technology Salary: N/A
Experience: 3 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
Role Title: System Administrator, Information Technology

HSBC is one of the world’s leading banks, with a network covering 66 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.

We employ, develop and promote employees based on merit and provide a supportive and inclusive working environment. We want HSBC to be a place where everyone can be themselves and achieve their potential. Our aim is to have a diverse workforce so we can respond to the needs of our customers and develop better products and services.

Job Responsibilities
-Supervise, monitor and control computing systems to support the day-to-day operations of services (Windows/File/Print/Lotus Domino/SQL Server/Application etc.), servers (physical and virtual - VMWare), server clusters
-Assist with problem resolution and job scheduling and ensures that strict controls are in place, and are used,
-Analyze the existing databases, propose solutions for optimization and participate in maintaining/developing databases
-Ensure that services are delivered to the standards set out in Service Level Agreements (SLAs) with Business
-Manage the correction of live issues with the minimum disruption to the business
-Support and participate in disaster recovery testing
-Act as the 2nd line of the support on IT related issues/troubleshooting
-Monitor and respond to system generated alarms within the Service Agreement where required
-Participate/coordinate IT projects
-Provide user support, consulting with user groups to determine IT needs, providing training
-Maintain relationship with key users, internal and external customers.
-Manage customer satisfaction and complaints levels
-Create high-level documentation of systems for external usage
-Develop an expert-level understanding of the business systems of the Group and their associated requirements
-Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization

Required Qualifications
-University degree in Information Technology or related area
-At least 3 year experience in MS SQL DB and/or MS Windows server administration
-Excellent knowledge in MS Windows Server OS and MS SQL database management, design and administration.
-Good knowledge of VMWare infrastructure, Lotus Notes/Lotus Domino
-A wide knowledge of IT hardware, software, operations, VoIP and networks
-Good understanding of impact of IT on Banking operations
-Basic understanding of Banking operations and workflow
-Good knowledge of English, Russian and Armenian languages
-Analytical and practical approach towards problem-solving
-Ability to work under pressure

Application Procedure
To apply for this role, please send your full CV and Cover Letter to , with the subject “System Administrator”. Application closing date: 21 July 2019.
Please, clearly mention that you have heard about this position from career portal.

About Company
HSBC Bank Armenia was established as a Closed Joint Stock Company under the name Midland Armenia Bank J.S.C. in 1996 and has been renamed into HSBC Bank Armenia CJSC in 1999. The bank is a joint venture between the HSBC Group, which has a 70 percent ownership, and the members of overseas Armenian businesses with 30 percent ownership. HSBC Bank Armenia CJSC offers products and services to individuals, as well as to corporate customers in Armenia and abroad.

Additional Files
HSBC Job Application Form.xls  (Download)

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