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Russian Speaking Customer Support Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 26-08-19 00:00 To 26-09-19 23:59
Category: Administrative/Clerical Salary: N/A
Experience: -------- Preferred Age: --------
Education: Master Degree (MD) Preferred Gender: --------

Job Description
Digitain is seeking for energetic and highly motivated Russian Speaking specialists with passion for sport events to join its Customer Support team.

The job is shift based and includes morning, evening and night shifts.

Job Responsibilities
-Work independently with customers of Russian market through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
-Identify customers' needs and move them towards the appropriate action using your knowledge and experience
-Support to the company bet shop employees via incoming calls only
-Handle incoming calls related to the company and transfer to corresponding departments, if needed
-Follow all standard operating and project-related procedures

Required Qualifications
-Our customers call us 24 hours a day, 365 days a year.

-We need a candidate that is
-Prepared to work any 8 hours, 5 days per week
-A natural communicator
-Confident and can-do, with a natural ability to deliver an excellent customer service
-Excellent knowledge of Russian language
-Good knowledge of Armenian and English languages
-Able to work under pressure
-Bachelors degree
-Positive, self-motivated and enjoy interacting and working with people from all backgrounds
-Able to work on your own as well as part of a team
-Experience in a call center is a plus
-Excellent listener with the ability to understand concerns and overcome objections
-Knowledge of a PC Windows environment

Application Procedure
Qualified candidate are welcomed to send their CV to: .
Please indicate “Russian Speaking Customer Support Specialist” in the subject line of the email.
Only shortlisted candidates will be contacted for an interview.
Please, clearly mention that you have heard about this position from career portal.

About Company
Digitain is an Armenia-based sportsbook and casino platform provider offering best of breed turn-key and white-label solutions. The company’s primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia. The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson. Company Mission: Expand all over the world. To become one of the best employers in Armenia Today Digitain has more than 1,000 employees, 35+ partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the company’s success. For the team, the company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe. COMPANY CHALLENGES: Nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.

Apply directly via email:
or using
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