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Partner Support Team Lead
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 04-09-19 00:00 To 04-10-19 23:59
Category: Other Salary: N/A
Experience: 2 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
Partner Support Team Lead will be responsible for managing a group of employees to complete the day-to-day operations of the front line team. S/he will be responsible for developing an inspiring team atmosphere; will supervise team’s daily actions in adherence with company targets and requirements. The incumbent is supposed to have 15+ direct reports.

Job Responsibilities
-Create an engaging team environment
-Recruit new hires for the team, introduce new members
-Oversee day-to-day operation: manage, plan, coordinate daily job done by the team
-Make up the schedule of the staff to guarantee 24/7 customer service
-Evaluate the job of the staff, have one to one meetings with each of them
-Recognize high performance and reward accomplishments
-Listen to team members’ feedback, give solutions to any issues or conflicts
-Motivate team members providing constructive feedback on the job done
-Communicate team targets and company policy and/or procedure changes with the staff
-Discover training needs and provide coaching
-Come up with proposals regarding team processes development
-Direct involvement in projects regarding partner support team
-Development and regularly updating processes, procedures and other job related documents related to the Partner Support Team, in close cooperation with Head of Customer Support Department
-Manage yearly vacation/days off planning of the staff
-Participate in weekly, monthly, daily meetings preparing reports of all types, if needed
-Report all activities to the Head of Customer Support Department

Required Qualifications
-Degree in management or training in team leading
-Excellent knowledge of English and Russian languages (written and verbal) in addition to Armenian
-Prior experience as a front line employee is a plus
-2 plus years of prior experience in managerial position
-Excellent leadership, communication and management skills
-Ability to work in high pressure and in stressful situations
-Readiness to learn new software or other working tools

Application Procedure
Qualified candidate are welcomed to send their CV to: . Please indicate “Partner Support Team Lead ” in the subject line of the email. Only shortlisted candidates will be contacted.
Please, clearly mention that you have heard about this position from career portal.

About Company
Digitain is an Armenia-based sportsbook and casino platform provider offering best of breed turn-key and white-label solutions. The company’s primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia. The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson. Company Mission: Expand all over the world. To become one of the best employers in Armenia Today Digitain has more than 1,000 employees, 35+ partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the company’s success. For the team, the company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe. COMPANY CHALLENGES: Nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.

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