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IT Infrastructure Delivery Intern
Job Information
Company: HSBC Bank Armenia CJSC Location: Armenia, Yerevan
Employment Type: Internship Open Dates: 11-09-19 00:00 To 25-09-19 23:59
Category: Information Technology Salary: Competitive
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
IT Internship is an excellent opportunity to get introduced to the IT world within HSBC. IT Intern is having participation in IT Service Desk day to day activities, providing 1st line hardware and software end-user support and troubleshooting. IT Intern typically supports multiple sites with extensive systems utilizing a wide variety of different manufacturers’ hardware and software. This role adheres to Service Desk processes and procedures in order to provide a high-quality service to users. With guidance, IT Intern answers inquiries and resolves issues to the required standard and within the levels defined in the Service Level Agreements.

HSBC is one of the world’s leading banks, with a network covering 66 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.

We employ, develop and promote employees based on merit and provide a supportive and inclusive working environment. We want HSBC to be a place where everyone can be themselves and achieve their potential. Our aim is to have a diverse workforce so we can respond to the needs of our customers and develop better products and services.

Job Responsibilities
-Support users on their IT issues, do equipment deployment and maintenance
-Respond to Service Desk telephone calls
-Consult and train users on IT systems
-Assist in implementation of different projects
-Have involvement and assistance in other tasks of department

Required Qualifications
-University Degree in IT or related field
-Ability to work in a multicultural environment; prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment -Excellent oral communications skills
-Ability to interpret workflow of different institutions
-Ability to solve issues independently and work under pressure
-Being flexible and easy adapting to changes, quick learner
-Fluency in English and Armenian

Application Procedure
To apply for this role, please send your full CV and Cover Letter to , with the subject “ITID Infrastructure Delivery intern” internship. Application closing date: 25 September 2019.
Please, clearly mention that you have heard about this position from career portal.

About Company
HSBC Bank Armenia was established as a Closed Joint Stock Company under the name Midland Armenia Bank J.S.C. in 1996 and has been renamed into HSBC Bank Armenia CJSC in 1999. The bank is a joint venture between the HSBC Group, which has a 70 percent ownership, and the members of overseas Armenian businesses with 30 percent ownership. HSBC Bank Armenia CJSC offers products and services to individuals, as well as to corporate customers in Armenia and abroad.

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