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Customer Acquisition and Retention Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 01-10-19 00:00 To 27-10-19 23:59
Category: Other Salary: N/A
Experience: 2 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
We are looking for experienced, qualified and passionate individuals to join our fast growing team as Customer Acquisition and Retention Specialist and to own the retention processes form a to z. The successful candidate should have deep knowledge on customer segmentation, communications, and excellent skills in Excel for carrying out statistical and analytical modeling of large data sets. This includes, but not limited to customer acquisition, engagement, retention, loyalty and satisfaction.

Job Responsibilities
-Prepare and analyze extensive databases
-Create customer profiling and segmentation to drive business decision making
-Understand and monitor the life cycle of customers
-Analyze KPIs to better understand trends in consumer behaviors
-Predict future customer trends based on customer behavioral analysis
-Create promotions and loyalty programs based on historical data
-Execute retention procedures from start to end
-Prepare post campaign analysis
-Create daily/weekly/monthly and yearly reports

Required Qualifications
-Graduate degree in Finance, Mathematics, Business, Marketing or other relevant field
-Proven working experience in customer and data analytics in a B2C environment
-Fluency in Armenian, English, and Russian is mandatory
-Advanced practical knowledge of MS Excel is a must
-Experience coding in HTML and CSS will be a plus
-Experience in the iGaming industry is a huge plus
-Knowledge of statistics and experience using Business Intelligence solutions
-Ability to work in a fast-paced environment
-Ability to adapt to change as well as having logical approach to solve problems
-Hardworking, initiative and flexible personality with the ability to prioritize tasks
-High sense of responsibility
-Passion, drive and motivation to learn new things

Application Procedure
Qualified and interested candidates are welcomed to send their detailed Resume/CV to . Do not forget to mention “Customer Acquisition and Retention Specialist“ in the subject line of the e-mail. We are grateful to all interested applicants; however, only shortlisted candidates will be contacted for an interview.
Please, clearly mention that you have heard about this position from career portal.

About Company
Digitain is an Armenia-based sportsbook and casino platform provider offering best of breed turn-key and white-label solutions. The company’s primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia. The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson. Company Mission: Expand all over the world. To become one of the best employers in Armenia Today Digitain has more than 1,000 employees, 35+ partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the company’s success. For the team, the company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe. COMPANY CHALLENGES: Nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.

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