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Contact Center Hero
Job Information
Company: Ginosi Apartels and Hotels Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 23-10-19 00:00 To 23-11-19 23:59
Category: Administrative/Clerical Salary: N/A
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Ginosi is looking for Contact Center Heroes with strong analytical and problem-solving skills able to work night shift. This is a full-time position from 21:00 to 09:00 every other day. The incumbent will be directly reporting to the Contact Center Manager.

Benefits and Perks

Lots of interesting perks are waiting for you including health insurance, sponsored sports, flexible vacation policy, daily breakfast and lunch, plus an awesome state-of-the-art coffee machine.


Job Responsibilities
-Ensure a continuous flow of information using the systems in place for an effective and smooth operation
-Provide customers with exceptional customer service through online interactions and effective communications
-Process reservations in accordance with company policies
-Help customers with their check-in and check-out processes
-Help resolve customer concerns and complaints over the phone
-Work with colleagues and business partners in the United States and Europe


Required Qualifications
-Have a university degree or be in the process of obtaining one
-Excellent command of English language (written and spoken)
-Computer proficiency; familiarity with Google apps is a plus
-Have analytical problem solving skills
-Be able to do at least basic calculations fast and able to think critically
-Be able to work in a team as well as independently
-Have experience in customer service (international customer service is preferred)
-Have a positive and professional attitude
-Be able to proficiently write emails to customers and team members
-Possess strong communication skills and pay attention to details


Application Procedure
Please apply to this job by sending your cover letter and resume to the following careers@ginosi.com email AND
https://www.ginosi.com/careers/armenia/yerevan/contact-center-hero
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Ginosi Apartels and Hotels is an innovative apartel and hotel operator and hospitality technology company with locations in Europe and the United States. We are building the future of hospitality using our own software and hardware to maximize efficiency for both us and our guests. Our technology allows truly unified hotel chain management at incredible efficiency. We use advanced algorithms to push the envelope and provide our guests and hotel staff with the best possible experience. The very nature of the Ginosi Apartels and Hotels enterprise is built on the concept of diversity. As a global business we embrace diversity as an integral building-block in our growth and a part of our overall identity. We firmly believe that the distinct abilities, talents, experiences, perspectives and skillsets of all individuals of various cultures, racial/ethnic backgrounds, religions, economic strata, age, sexual orientation, gender and gender identity are vital to our success. Today, Ginosi attracts a fairly mixed and elite workforce of vibrant and talented professionals. Working for Ginosi comes with a high level of job security with special perks, making us a competitive employer in the job market. Join our team today by applying to one of the open positions below.





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