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High Value Customer Support Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Part Time Open Dates: 29-01-20 00:00 To 29-02-20 23:59
Category: Administrative/Clerical Salary: N/A
Experience: 2 year(s) Preferred Age: --------
Education: -------- Preferred Gender: --------


Job Description
The role of the High Value Customer Support Specialist is to provide support to pre-determined groups of clients.

The job is part time and includes the following shift.

19:00-24:00


Job Responsibilities
. Customer support through online chat, phone call, e-mail and other means of communication
. Provide information about news, changes and special offers
. Perform daily procedures to maintain and reactivate High Value Customers
. Perform customers’ activation monitoring
. Analyze the results of the monitoring and the customers’ feedback
. Ensure High Value Customers’ satisfaction
. Take part in the discussions on the part of High Value Customers’ priorities
. Come up with innovative ideas and offers
. Reveal customers’ needs, keep a track and make reports
. Make reports on the performed activities to assess their productivity
. Arrange meetings with the customers in the office in case of necessity
. Perform other organizational tasks for High Value Customers


Required Qualifications
. 2+ years of experience in Customer Service
. Analytical skills
. Strong customer orientation
. Excellent communication skills
. Mobile availability outside of working hours
. Excellent knowledge of MS Office
. Excellent knowledge of Armenian and Russian, knowledge of English is a plus


Application Procedure
Qualified candidate are welcomed to send their CV to:
career@digitain.com
Please indicate “High Value Customer Support Specialist” in the subject line of the email.
Only shortlisted candidates will be contacted for an interview.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals. We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users. Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 1500 employees and 70 partners across the globe. Our primary focus is on the regulated European market - with great plans to expand its geography into Americas and Asia. Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers. Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.





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