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Turkish Speaking Partner Service Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 29-01-20 00:00 To 29-02-20 23:59
Category: Administrative/Clerical Salary: N/A
Experience: -------- Preferred Age: --------
Education: -------- Preferred Gender: --------


Job Description
Digitain is seeking for energetic and highly motivated Turkish Speaking Partner Service Specialist to join its Customer Support team.

The job is shift based and includes morning, evening and night shifts.

We offer:

2 weeks intense dedicated training to set you up for success
Free lunch
Fun, high-energy work environment
Continuous mentoring and development
Referral bonuses
Bonuses for night shifts


Job Responsibilities
Identify and assess Partners’ needs to achieve satisfaction
Provide timely, accurate and complete information by using the right methods/tools
Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
Build sustainable relationships and trust with Partners through open and interactive communication
Co-operate with company employees to perform high quality service for Partners
Maintain strong, long-term partner’s relationships
Act as an internal advocate for the Partners
Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features
Other tasks assigned by supervisor


Required Qualifications
Genuine curiosity about gaming and a good understanding of the online industry
Experience with management of partner relationships
Experience working with key functions in an online business such as service, payments, content, and development
Excellent English and Turkish written and oral communication skills
Open to take new responsibilities
Initiative
Result-oriented
Ability to multitask
Creative thinking
Attention to details
Willingness to work on 24/7 shifts


Application Procedure
Qualified candidate are welcomed to send their CV to: career@digitain.com
Please indicate “Turkish Speaking Partner Service Specialist” in the subject line of the email.
Only shortlisted candidates will be contacted for interview.


About Company
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals. We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users. Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 1500 employees and 70 partners across the globe. Our primary focus is on the regulated European market - with great plans to expand its geography into Americas and Asia. Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers. Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.





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