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Quality Monitoring Specialist
Job Information
Company: SoftConstruct Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 09-05-20 00:00 To 31-05-20 23:59
Category: Administrative/Clerical Salary: N/A
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
SoftConstruct is seeking an active, communicative and detail-oriented candidates to join our professional and dynamic team.


Job Responsibilities
-Quality monitoring and evaluation of customer service performance and workflow
-Responsible for daily update of Quality monitoring files and reporting
-Completing necessary administrative tasks according to request
-Providing evaluation reports on monthly or weekly basis according to request
-Monitoring of department workflow via phone calls and other communication tools
-Improving operational effectiveness and productivity


Required Qualifications
-Bachelor's degree ( basic technical skills are preferable )
-Excellent writing skills of Armenian and English, any other foreign language is a plus: Turkish, French, German
-Good knowledge of Russian
-Experience in the fields of Customer Service is a plus
-Experience in the fields of betting and Quality Monitoring is a plus
-Good communication skills is a must, good team member


Application Procedure
Please apply to this job by sending your resume to the following
hr@betconstruct.com email address with a note of "Quality Monitoring Specialist" in the subject line.
For your convenience you can also apply to this job by clicking Apply button.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
SoftConstruct develops, provides and manages a complete range of products for online and land-based gaming companies. While we specialize in Sportsbooks, our product range also includes a great selection of Poker, Skill, Virtual and Casino Games, including Live Dealer. Our robust back-end, along with content, marketing and risk management tools presents a powerful solution for any betting business. Today BetConstruct serves clients based in Europe, Russia, Central and South Eastern Asia, and Africa. Backed by a powerful team of over 1000 employees (traders, developers and other specialists) and informed by over 10 years of experience, we provide true 24/7 support to our clients, and respond quickly to changes in regulatory and consumer requirements.





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