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Problem Management Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 16-07-20 00:00 To 16-08-20 23:59
Category: Management Salary: N/A
Experience: 1 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------

Job Description
Digitain is seeking a result-driven, passionate and self-organized professional to fill the vacancy of the Problem Management Specialist. The successful candidate will be responsible for fulfilling variety of tasks in the frame of Problem Management process.

Job Responsibilities
-Receive and process problem tickets, implement initial review, criteria based edition, define priority, process assignment to the responsible team/department
-Keep tense contact with the responsible teams/specialists, require updates regarding the problem investigation, implementation and resolution processes based on procedures, follow target dates
-Manage and organize the life cycle of all Problem records
-Organize Problem Review calls and meetings to determine root cause and action plan towards Problem resolution and preventing problem recurrence.
-Review previous incidents, analyze incident reports, verify and initiate creation of problem tickets based on the performed analysis and further process.
-Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
-Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services
-Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
-Create, manage and frequently update Known Error Data Base
-Be ready and willing to take on additional responsibilities
-Other duties as assigned by the supervisor

Required Qualifications
-At least 1 year of work experience in the field of IT, Project Management or Consulting;
-Fluency in Armenian and English,
-Knowledge of Russian is a plus
-Advanced computer user;
-Knowledge of ITIL Principles is desirable
-Knowledge of Project Management principles;
-Skills and experience of process implementation is desirable;
-Strong reporting and analytical skills;
-High sense of responsibility;
-Hardworking, initiative and flexible personality;
-Enthusiastic and empathic
-Excellent interpersonal and communication skills;
-Ability to work under high pressure;
-Ability to prioritize and simultaneously perform different tasks;
-Passion, drive and motivation to learn new skills and knowledge.

Application Procedure
Interested and qualified candidates are welcomed to send their CV to . Please indicate "Problem Management Specialist" in the subject line of the e-mail. Only short-listed candidates will be contacted.
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Please, clearly mention that you have heard about this position from career portal.
Please, clearly mention that you have heard about this position from career portal.

About Company
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals. We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users. Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 1500 employees and 70 partners across the globe. Our primary focus is on the regulated European market - with great plans to expand its geography into Americas and Asia. Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers. Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.

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