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Partner Support Specialist
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 21-07-20 00:00 To 21-08-20 23:59
Category: Other Salary: N/A
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
If you are an enthusiastic, creative, energetic and bright individual with genuine desire to be part of a great and friendly team, improve knowledge on gaming industry, share ideas, learn new skills for a lifetime and of course make new friends and connections, then you are the one we are looking for.

This is a one-of-kind opportunity to develop your knowledge and skills in a fast-growing gaming industry.

Note: The job is shift based and includes morning, afternoon, evening and night shifts.


Job Responsibilities
-Identify and assess Partners’ needs to achieve satisfaction
-Provide timely, accurate and complete information by using the right methods/tools
-Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
-Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
-Build sustainable relationships and trust with Partners through open and interactive communication
-Co-operate with company employees to perform high quality service for Partners
-Maintain strong, long-term partner’s relationships
-Act as an internal advocate for the Partners
-Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
-Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features
-Other tasks assigned by supervisor


Required Qualifications

-Genuine curiosity about gaming and a good understanding of the online industry
-Experience with management of partner relationships
-Experience working with key functions in an online business such as service, payments, content, and development
-Excellent English and Russian written and oral communication skills
-Open to take new responsibilities
-Initiative
-Result-oriented
-Ability to multitask
-Creative thinking
-Attention to details
-Willingness to work on 24/7 shifts



Application Procedure
Send your detailed Resume/CV to career@digitain.com . Do not forget to mention “Partner Support Specialist” in the subject line of the e-mail. We are grateful to all interested applicants; however, only shortlisted candidates will be contacted for an interview.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals. We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users. Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 1500 employees and 70 partners across the globe. Our primary focus is on the regulated European market - with great plans to expand its geography into Americas and Asia. Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers. Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.





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