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Contact Center Agent
Job Information
Company: Digitain Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 08-02-21 00:00 To 08-03-21 23:59
Category: Customer Service Salary: N/A
Experience: -------- Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Do you love online games, or are you interested in sports events? Don’t you mind to find ways to manage complicated conversations effectively? Then join our customer support team. Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us !

The job is shift based and includes all morning, evening and night shifts obligatory.

We offer:

2 weeks intense dedicated training to set you up for success
Fun, high-energy work environment
Continuous mentoring and development
Referral bonuses


Job Responsibilities
-Customer support through online chat, phone call and e-mail; customer inquiries include information on services, games, bets and other products/services provided by the company
-Support to the company bet shop employees via incoming calls only
-Handle incoming calls related to the company and transfer to corresponding departments, if needed


Required Qualifications
-We need a candidate that is:
-A natural communicator
-Confident and can-do, with a natural ability to deliver an excellent customer service
-Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal)
-With good knowledge of MS Office (Word, Excel) will be an asset
-Responsible
-Able to work under pressure
-Willingness to work on 24/7 shifts


Application Procedure
Qualified candidates are welcomed to apply for the job by following

this link: https://cauldron.app/challenges/5fe9c32daee85eb41d447f34?c=6

Only shortlisted candidates will be contacted for an interview.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals. We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users. Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 1500 employees and 70 partners across the globe. Our primary focus is on the regulated European market - with great plans to expand its geography into Americas and Asia. Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers. Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.





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