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IT Support Admin
Job Information
Company: Synopsys Armenia CJSC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 14-07-21 00:00 To 10-08-21 23:59
Category: Information Technology Salary: We offer competitive/negotiable salary, + comprehensive medical insurance package for employee and his/ her family, including parents; Technical and English language trainings; comprehensive bonus plan, including Local Incentive plan
Experience: 2 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
IT Support Admin
30091BR

ARMENIA - Yerevan

Job Description and Requirements

At Synopsys, we’re enthusiastic learners and seasoned inventors. We’re makers and visionaries who make technology safer. We’re innovators who develop the software and hardware that drive the world's high-performing chips for amazing things like autonomous vehicles, smart homes, and machines that learn. We embrace diversity as a company, so we can create solutions that serve not just technology but the humans behind it.

Our Silicon IP business is all about integrating more capabilities into an SoC—faster. We offer the world’s broadest portfolio of silicon IP—predesigned blocks of logic, memory, interfaces, analog, security, and embedded processors. All to help customers integrate more capabilities. Meet unique performance, power, and size requirements of their target applications. And get differentiated products to market quickly with reduced risk.


At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.


Job Responsibilities
-Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access by coordinating, diagnosing, and troubleshooting incoming employee calls worldwide
-Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
-Provides case status updates to management and end-users
-Supports and maintains effective relationships with users
-Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.


Required Qualifications
-Requires excellent inter-personal and communication skills along with the ability to multi-task and solve problems exclusively. Able to interact with all levels of management and people with different styles. Exceptional customer focus is essential.

-Typically requires a minimum of 2 years of related experience. Usually developing professional expertise, and may apply company policies and procedures to resolve a variety of issues. At a minimum, has working knowledge of work area and general proficiency with tools, systems, and procedures required to accomplish the job. Exercises judgment to establish appropriate action. Implementations and solutions are reviewed for accuracy and overall adequacy. Builds productive internal/external working relationships. Contacts are primarily within business unit and occasional organizational and external customer contacts on routine matters.


Application Procedure
Interested candidates should visit www.synopsys.com/careers and apply through our database.
Note: Your resume/application should be in English language. You can apply to more than one position through our database with just one click.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Synopsys is a provider of electronic design automation (EDA) software and services. Synopsys Armenia CJSC was established in October 2004 by Synopsys Inc. Please visit: www.synopsys.com for more information.





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