Описание вакансии

Digital Edge is seeking a Technical Support Specialist with good English knowledge to join our technical support team.

Должностные обязанности

• Monitor IT systems
• Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
• Act rapidly in critical situations, handling multiple alerts simultaneously.
• Be able to ensure high availability and SLAs
• Control the accuracy of responses to all received claims and problems from clients
• Manage, track, report and process assigned tickets daily and across shifts
• Redirect problems to the appropriate departments
• Create reports and ensure proper workflow
• Work in 24x7 team, with day and night shifts

Требования

• Good written and verbal communication skills in English
• Good knowledge and hands-on experience in Windows and Linux Servers
• Troubleshooting and customer service skills Strong analytical and organizational skills, with passionate attention to detail Ability to multi-task, prioritizing multiple objectives and initiatives Bachelor degree in Computer Science, Engineering or in other related areas
• Strong analytical and organizational skills, with passionate attention to detail
• Ability to multi-task, prioritizing multiple objectives and initiatives
• Bachelor degree in Computer Science, Engineering or in other related areas

Процесс подачи заявки

To apply for this position, please submit your CV in English language to:  [email protected]   mentioning the position title you are applying for in the subject line of the email.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.