Job description
Customer Service Quality Management Specialist
If you are a person with:
• eagerness to find out-of-box solutions and use innovations;
• strong interpersonal and communication skills, ability to work in team;
• high sense of responsibility;
Then we are waiting for you.
Join our team and get:
• medical insurance;
• favorable terms of Evocabank products, insurance discounts;
• high performance, holiday and year-end bonuses;
• bonuses on occasion of birthdays, marriage or birth of a child;
• days-Off;
• comfortable lunch and break zone;
• stylish and free dress code;
• an environment equipped with innovative software and state-of-the-art hardware;
• special courses/trainings for continues learning and career growth;
• participation in international conferences and business trips abroad.
WORK PLACE: EVOCABANK, Head office
Job responsibilities
• respond to customer complaints and suggestions providing excellent customer experience;
• do research on improving customer service quality, identify problems and come up with solutions;
• design, organize and conduct trainings for the staff on customer service quality improvement;
• organize and conduct trainings for new joiners on Customer Service standards;
• prepare and do presentations;
• perform other task assigned by supervisor.
Required qualifications
• higher education in economics, management or relevant fields;
• at least 3 years of work experience in Customer Service at bank;
• experience in Service control or Complaint management areas will be a plus;
• good knowledge of MS Office;
• team spirit;
• good presentation skills;
• fast orientation and stress resistance;
• initiative and high sense of responsibility;
• advanced communication and negotiation skills;
• customer-oriented approach.
Application procedure
Interested applicants should send their CVs to:
[email protected] indicating "Customer Service Quality Management Specialist" in the subject line of the e-mail. Only short-listed candidates will be interviewed.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.
