pagebg
  • Տվյալ հայտարարությունը այլևս ակտիվ չէ
Customer Service Specialist

Yeremyan Projects

Վայրը`

Հայաստան, Երևան

Վերջնաժամկետ`

22/12/2022

Աշխատանքի տեսակը`

Լրիվ դրույք

Կրթություն`

Բարձրագույն / բակալավր

Կատեգորիա`

Հաճախորդների սպասարկում

Աշխատանքային պարտականությունները

  • Customer relationship online support and management
  • Customer service, providing advice on new services via online platform
  • Establishment of relations with new clients
  • Maintaining and developing relations with corporate clients
  • Regular contact with customers to control risks
  • Customer requirements disclosure
  • Customer satisfaction programs: promotion of loyalty and commitment
  • Analysis of complaints, suggestions, requests received from customers, proposals on their improvement
  • Coordination of customer database management, preparation of analytical materials
  • Development of recommendations and actions/steps for improvement based on survey and branch monitoring results and analytical materials.

Պահանջվող որակավորումներ
  • Higher Education
  • At least 2 years of work experience in the field of customer service
  • Excellent knowledge of Armenian, Russian, English
  • Excellent knowledge of Microsoft Office package
  • Ability to identify, anticipate and effectively respond to customer requirements
  • Communication and dispute resolution skills
  • Knowledge of modern methods of information collection, processing and analysis
  • Good negotiation skills
  • Customer service etiquette knowledge.
Աշխատանքի նկարագրությունը

N/A

Դիմելու ընթացակարգը

You can apply to this job by sending your resume to the following  [email protected]  email.

Please, clearly mention that you have heard about this position from JobFinder.am career portal.

Ընկերության մասին

Yeremyan Projects runs its businesses exclusively within the framework of its own corporate social responsibility acknowledging and assessing the positive and negative effects and risks thereof to ensure that its business management has a positive impact on the country’s social-economic growth thereby benefiting the sustainable development of society and the business sector. For more information please visit https://www.yeremyanprojects.com/